Returns & Exchanges

At Code Black Coffee, we strive for perfection in every roast, but we understand that sometimes things don't go as planned. Due to the perishable nature of coffee beans, we offer returns or replacements primarily for damaged goods or incorrect orders reported within 14 days of purchase.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your coffee or brewing equipment.

• 2.
  Provide Documentation

  Attach clear photos of the shipping box and the product if you are reporting damage or receiving an incorrect item to help us expedite your claim.

• 3.
  Await Assessment

  Our quality control team will review your request within 48 hours to determine if a replacement, store credit, or refund is appropriate.

• 4.
  Resolution Delivery

  Once approved, we will dispatch a replacement shipment immediately or process a refund to your original payment method within 5-7 business days.